Frequently Asked Questions

Yes. Our hemp-derived cosmetic products (like our bath bombs and body scrubs containing organic hemp seed oil) are fully legal for over-the-counter sale in Australia. Active cannabinoids (like CBD and THC) are regulated under the Therapeutic Goods Administration (TGA) guidelines. Consumers can legally access prescription cannabinoid-infused products through a registered GP or pharmacist under the TGA's Special Access Scheme (SAS B) or via an Authorised Prescriber clinic referral.

Unlike international competitors that ship from overseas warehouses in the UK or Europe — leading to 7–14 business day delivery delays and the risk of customs seizure at the Australian border — all Kush Queen Shop Australia orders are dispatched domestically via Australia Post Express. This guarantees a 100% customs-safe, discreet delivery to your door in just 2 to 4 business days.

We offer both Standard and Express shipping via Australia Post. Rates are calculated dynamically at checkout based on your order subtotal. Flat-rate standard shipping starts at just $10 AUD, ensuring customs-safe domestic dispatch.

Our pure CBD products are non-intoxicating and will not make you feel high. However, our Delta-8 and Delta-9 THC products are formulated to contain active cannabinoids and can produce mild, uplifting psychoactive effects. If you are new to THC, start with a low dose (e.g., half a gummy) and wait at least 90 minutes before taking more. Please note that driving with active THC in your system is illegal in all Australian states and territories, even for prescription patients.

Every batch of Kush Queen Shop products is independently third-party laboratory tested. We test for potency, heavy metals, residual solvents, pesticides, and microbials to ensure medical-grade safety and transparency. Certificates of Analysis (COAs) are available upon request through our Lab Tests page.

Hemp seed oil is cold-pressed from hemp seeds and does not contain cannabinoids; it is rich in fatty acids and used primarily for skin moisturising. CBD (cannabidiol) is extracted from the leaves and flowers of the hemp plant and interacts directly with the body's endocannabinoid system. Kush Queen Shop goes a step further by using Amplifi™ Nanotechnology, shrinking CBD molecules to 25nm to bypass skin barriers for near-instant absorption.

We stand behind the quality of our self-care products. If you are not satisfied with your purchase, contact our support team within 30 days of receiving your order, and we will arrange an exchange, store credit, or a full refund in accordance with Australian Consumer Law.

Yes. Most of our products are 100% vegan. Our gummies use plant-based fruit pectin rather than animal-derived gelatine. Additionally, all Kush Queen Shop bath bombs, topicals, and skincare items are cruelty-free and never tested on animals.

If you are taking prescription medications, we strongly recommend consulting your GP or pharmacist before introducing cannabinoids. CBD can affect liver enzymes and interact with certain medications, particularly blood thinners. Your healthcare provider can advise you on the safest approach.

Yes! Kush Queen Shop products are available through select authorised retailers across Australia. Use our Store Locator to find your nearest stockist in Melbourne, Sydney, Brisbane, Perth, or Adelaide. You can also order online for fast, discreet delivery via Australia Post Express.

For independent information on access pathways, clinics, and doctors in Australia, you can visit Honahlee, Australia's leading medical cannabis education platform. To read patient reviews and compare prescription products, check out Canna Reviews AU.