Privacy Policy

Kush Queen Shop ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (kushqueenshop.com), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

• Identity & Contact Information: Name, email address, postal address, phone number
• Order & Payment Information: Order history, payment method type (we do not store full card numbers)
• Account Information: Username, password (encrypted), account preferences
• Usage Data: IP address, browser type, pages visited, time on site, referring URLs
• Marketing Preferences: Email subscription status and communication preferences
• Age Verification: Confirmation that you are 18+ years of age (session-based, not stored on our servers)

2. How We Collect Information

• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and similar tracking technologies when you browse our site
• From third-party services (e.g., Australia Post for delivery, payment processors)
• Through newsletter sign-ups and marketing opt-ins

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including arranging delivery via Australia Post
• Communicate with you about your order status, tracking, and support requests
• Send you marketing communications (where you have opted in)
• Improve our website, products, and services through analytics
• Comply with legal obligations under Australian law
• Prevent fraud and ensure the security of our platform

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. We use:

• Essential Cookies: Required for the site to function (e.g., cart, session management)
• Analytics Cookies: To understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: To serve relevant advertising (e.g., Meta Pixel, Google Ads)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Australia Post (delivery), payment gateways (Stripe, PayPal), email platforms (Klaviyo), customer support tools (Smartsupp)
• Legal Authorities: Where required by law, court order, or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third-party service providers are required to keep your information confidential and are prohibited from using it for any purpose other than to provide the contracted service.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years in accordance with Australian tax laws. You may request deletion of your account and associated data at any time.

7. Your Rights Under Australian Law

Under the Australian Privacy Act and APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at [email protected].

8. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Kush Queen Shop
Email: [email protected]
Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST