Terms & Conditions

Please read these Terms and Conditions ("Terms") carefully before using the Kush Queen Shop website located at kushqueenshop.com (the "Site") operated by Kush Queen Shop ("we", "us", "our").

By accessing or using the Site, placing an order, or purchasing any product, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Eligibility

By using this Site, you confirm that you are:

• At least 18 years of age
• Located within Australia
• Legally capable of entering into a binding contract under Australian law

We reserve the right to refuse service to anyone at our sole discretion.

2. Products & Regulatory Compliance

Kush Queen Shop sells hemp and cannabinoid-infused wellness products. By purchasing, you acknowledge:

• Hemp seed oil products are legal for cosmetic and food use in Australia and do not require a prescription.
• Products containing active cannabinoids (CBD, THC) for therapeutic purposes may require a prescription under Australian TGA regulations.
• It is your responsibility to understand the legal status of the products you purchase in your state or territory.
• Driving under the influence of THC is illegal in all Australian states and territories, including for prescription cannabis patients.
• Our products are intended for adults 18 years of age and older only.

Kush Queen Shop complies with Australian Industrial Hemp legislation and NICNAS (now AICIS) standards for cosmetic products.

3. Orders & Pricing

• All prices are listed in Australian Dollars (AUD) and include GST where applicable.
• We reserve the right to modify prices at any time without prior notice.
• An order confirmation email does not constitute acceptance of your order — we reserve the right to cancel orders for any reason, including pricing errors or stock unavailability.
• If we cancel your order, you will receive a full refund within 5–7 business days.

4. Payment

We accept Visa, Mastercard, American Express, Discover, and other payment methods displayed at checkout. Payment is processed securely through our payment gateway. We do not store your full card details.

All transactions are encrypted using industry-standard SSL technology.

5. Shipping & Delivery

All orders are shipped domestically within Australia via Australia Post Express. Delivery timeframes are estimates and not guaranteed. Please see our Shipping & Returns Policy for full details.

6. Returns & Refunds

Our return and refund policy is detailed in our Shipping & Returns Policy. We comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010. You are entitled to a remedy if a product is faulty, not fit for purpose, or not as described.

7. Intellectual Property

All content on this Site, including text, images, logos, product descriptions, and design elements, is the intellectual property of Kush Queen Shop or its licensors and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Disclaimer of Warranties

Our products and website are provided "as is". We make no warranties, expressed or implied, regarding the accuracy, reliability, or completeness of any content on the Site.

Nothing on this Site constitutes medical advice. Always consult a qualified healthcare professional before using cannabinoid-infused products, especially if you are pregnant, nursing, taking medication, or have a medical condition.

9. Limitation of Liability

To the maximum extent permitted by Australian law, Kush Queen Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or Site. Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified.

10. User Conduct

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Submit false, misleading, or fraudulent information
• Engage in any conduct that could damage, disable, or impair the Site
• Reproduce or resell our products or content without authorisation

11. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

12. Changes to These Terms

We reserve the right to update these Terms at any time. The "Last Updated" date reflects the most recent revision. Continued use of the Site after changes constitutes your acceptance of the new Terms.

13. Contact

For any questions regarding these Terms, contact us at:
Kush Queen Shop | [email protected] | Contact Form